Reference

How ida388 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use ida388, how we store it, and the rights you hold over it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionWallet info handled securelyDANA, OVO, GoPay transaction privacyYour right to access and delete dataIndonesia-region data handling
ida388 How ida388 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply technical safeguards across every layer of your account — from the moment you log in to the point your withdrawal reaches your OVO or GoPay wallet. Here is how we approach the four key areas of your data.

Data Retention

We keep your account data only as long as your account is active. Once closed, personal records are deleted or anonymised within the period required by applicable law.

Cookie Controls

Session cookies keep you logged in and remember your wallet preference — DANA, OVO, or GoPay. You can clear or block cookies through your browser settings without losing your account.

Account Security

Login attempts trigger OTP verification sent to your registered mobile number. Suspicious activity — such as a new device or unusual location — prompts an additional identity check before access is granted.

Data Access Requests

You can request a copy of the personal data we hold on your account at any time. Submit the request via live chat or email; we aim to respond within the period set by applicable local regulations.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have questions about how your data is handled, need to request access to your stored information, or want to ask us to correct or remove your account data, our support team is the right place to start. Reach out through any of the channels below and reference your registered account to help us locate your records quickly.

Live Chat Open the chat widget from your account dashboard. Describe your privacy concern and share your registered email so we can pull up your account record directly.
Email Support Send a detailed message to our support address. Include your account username and the specific data request — access, correction, or deletion — so we can action it without delay.
Account Help Centre Log into your ida388 account and navigate to Account Settings. The Help Centre section lists the steps for submitting a formal data request directly through your profile.

Your Privacy Questions, Clearly Answered

Below are the questions we hear most often about how ida388 handles personal data. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, email, mobile number, and the wallet details you link — such as your DANA or OVO account reference — to operate your account and process transactions.

We do not sell your data. We share only what payment processors like GoPay or OVO need to complete a transaction. No marketing third parties receive your personal information.

After account closure, your personal data is deleted or anonymised within the timeframe required by applicable law in your region. We do not retain it beyond that period.

Yes. Contact us via live chat or email, provide your registered account details, and we will prepare a copy of your stored personal data within the applicable regulatory timeframe.

Cookies store your session state and wallet preference so you do not need to re-select DANA, OVO, or GoPay on every visit. You can clear cookies in your browser without losing your account.

Log in, go to Account Settings, and use the Help Centre form to submit your request. Alternatively, reach us by email or live chat and we will handle the correction or deletion directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.